AB Hair & Makeup Terms & Conditions

Cancellation Policy

Once you have booked an appointment with us, it means we have reserved a time in our schedule exclusively for you. We appreciate a phone call in the circumstances you run late to your appointment. 

Please understand that appointment times are limited and if you must cancel your appointment, we respectfully require 48 hours notice. We will do everything we can to accommodate appointment changes as required. 

Here at AB Hair & Makeup, we understand circumstances may arise and emergencies may happen that prevent 48-hour notice for cancelling or rescheduling your appointment. We reserve the right to waive the 50% cancellation fee. 

A 50% cancellation fee will be applied if cancellation occurs less than 48-hours notice and no-shows will incur a 100% cancellation fee. 

Any cancellation or changes to appointments must be communicated, we advise you to ring the salon to speak to an AB Team member to ensure your appointment changes are confirmed. 

Courtesy reminder texts are sent out three days prior to your appointment date. We endeavour to give you a courtesy call if you don’t respond to our text reminders. In the event that you cannot be reached, we reserve the right to enforce our cancellation policy, should you forget about your appointment. Cancellation and no-shows are not only a loss to our business but to our other clients who would love to attend an AB Hair & Makeup booking.  

We thank you all for your ongoing support and understanding.

AB Rewards Terms and Conditions

Spend $300 on a service or product and receive a $20 voucher to spend on a service, on your next visit. Vouchers cannot be redeemed on the same day, clients must wait 24-hour’s due to our computer system. The voucher expires in six months and cannot be extended due to travel or sickness. Whoever earned the voucher on their account, must redeem the voucher (only immediate family can transfer the voucher). The voucher cannot be redeemed for cash. Vouchers must be redeemed on a service. 

AB Rewards Birthday Terms & Conditions

Birthday vouchers can only be redeemed on an AB service. For example, the voucher can go towards a blowdry, treatment, makeup, cut or colour. However, our birthday voucher expires in two weeks.